Use and maintenance regulations

MATTRESSES

To achieve lasting comfort and complete well-being during rest, it is important to maintain careful care and maintenance from the very first moment.

Opening a new mattress
The Marcapiuma mattress is delivered rolled and vacuum-packed to facilitate transport and ensure product integrity. It is essential to open the mattress immediately after delivery, unrolling it and allowing it to expand without delay. After opening, the mattress may take a few hours to return to its original dimensions. Neglecting this step can compromise the product’s characteristics and void the warranty.

A new mattress always requires a settling period; it may have a slight "new" smell, which will naturally fade over time. To assist this process, we recommend washing the cover according to the instructions on the product label.

It is normal to need a few days to get used to your new mattress, especially if you are accustomed to a different sleeping system.

Air out the mattress
To ensure proper hygiene, Marcapiuma recommends leaving the mattress uncovered for a few hours in the morning to allow moisture accumulated during the night to evaporate and prevent stagnation. Before making the bed, always ensure the mattress is uncovered so it can release the water vapor generated overnight.

Flip and rotate
During the first 4 months after purchase, the mattress should be rotated (head-to-foot) to evenly settle the elastic material it is made of. After 4 months, this can be reduced to twice a year for memory foam and polyurethane mattresses. For latex mattresses, it is better to perform this maneuver at least 4 times a year.

For latex mattresses, it is also recommended to flip them (top-bottom) at least 4 times a year. This helps distribute weight and settle the structure and padding. Polyurethane and memory foam mattresses should only be flipped if a specific need arises, such as seeking different support.

Optimal support
To ensure the mattress lasts a long time, it is essential to check the bed base or frame it rests on. Ergonomic slatted bases of the same size as the mattress are recommended.
Thanks to advanced materials, Marcapiuma mattresses are specifically designed to be used on adjustable bases with head/foot lift.
The use of excessively rigid wooden boards is not recommended, as they prevent proper ventilation (drill holes if necessary), nor non-ergonomic metal bases, which may compromise mattress properties and damage the cover. Metal grids can catch on the cover, tearing it.

Mattress protector and prevention of peeling
Marcapiuma mattresses are designed to provide comfort and breathability with normal bed linens, without the need for additional mattress protectors.
Using non-breathable protectors or extra layers may increase friction on the cover and promote peeling, reducing the aesthetic durability of the cover. If used, the protector should be breathable, thin, and made of natural fabric to minimize impact on breathability and ergonomic properties.
In any case, the mattress cover must always be treated according to the label instructions to avoid voiding the warranty. Smooth cotton bedding of adequate thickness helps limit peeling.
For those who are particularly sensitive to heat, using a mattress protector can be avoided, but frequent washing of the cover is recommended.
You can consult the technical specifications of our covers here.

It is recommended NOT to:

• Expose Marcapiuma mattresses to direct sunlight or heat sources;
• Remove the knitted under-cover protecting the core for any reason;
• Handle existing stitching or parts thereof;
• Remove labels sewn onto the cover or internal labels protected by the cover for removable mattresses;
• Smoke in the environment where the mattress is located;
• Leave the packaging in view or within children’s reach;
• Bend, roll, or tightly tie the mattress for long periods;
• Jump on the mattress;
• Remove stains from the mattress or its components using harsh chemicals or solvents;
• For removable products, wash the cover differently from the label instructions;
• Iron or blow-dry the product or any part of it;
• Use steam cleaners for mattress maintenance;
• Use high-power vacuum cleaners;
• Allow any liquid to wet or penetrate the mattress;
• Store the mattress in a damp or wet environment in sealed packaging;
• Perform interventions not explicitly described in this warranty.

In case of doubt, always contact the seller.

Prevent mold
Poor ventilation of the product or room, combined with high humidity, can promote mold growth, which is not attributable to mattress construction.
It is recommended to periodically check the mattress surface, follow general usage instructions, and maintain relative humidity in the room below 65%.
In case of liquid spills or heavy sweating, dry the area well before covering the mattress with linens or flipping it. Apparent external dryness does not necessarily correspond to complete internal drying.

What to know
When choosing in-store, perceived firmness can be influenced by room temperature, mattress width (single mattresses feel firmer than double), and type of support base.
At home, perception may slightly differ. Marcapiuma guarantees consistent mattress characteristics through the UNI EN ISO 9001:2015 certified Quality Management System.

PILLOWS
The pillow is a complementary element for healthy rest. To prolong its features and ensure maximum durability, Marcapiuma suggests adopting small practical measures.

Pillow care
For effective care, pillows should be aired every morning, never in direct sunlight, and pillowcases should be changed frequently, as they are the first barrier between the head and the pillow. This keeps the pillow hygienic.
The Marcapiuma protective under-cover is also removable for maximum hygiene.

Washing pillows
Before washing, carefully check the product label and follow all instructions to avoid damage.
Latex or memory foam pillows cannot be washed: contact with water may cause the foam to lose elasticity and crumble.
WARNING: excessive sweating may compromise the durability of memory foam or latex pillows. Consider purchasing thicker protective pillowcases.

Marcapiuma has developed the BIO CLEAN pillow with innovative memory foam, specifically designed to be machine washed at 30°C.

SLATTED BASES
Even though placed under the mattress, the bed base requires maintenance.

Cleaning the base
Cleaning the slats and base is simple and quick. It is generally recommended to remove dust using a dry microfiber cloth.

Adaptation period
Products that interact closely with the user, such as motorized bases, require a variable adaptation period (even several weeks).
Any odors emitted by a newly purchased base are normal and will fade over time.
PRECAUTIONS: For wooden double bases, always install the central support leg provided. After using the head/foot lift function, return the base to its original position.

What to avoid
Avoid using chemical cleaners and prevent liquids or damp hands/feet from touching the base.

Electric bases
Motorized bases come with a remote control. Replace batteries immediately when depleted to prevent corrosion and ensure proper function. Carefully read the remote control instructions.