Right of Withdrawal

Order cancellation

The purchase order may be cancelled in full only if, at the time of the request, the product has not yet been shipped and the amount has not yet been charged.
In this case, no costs will be charged to the customer. If the product has already been handed over to the courier or the amount has been charged, the consumer may exercise the right of withdrawal, following the procedures indicated in the dedicated section.

If a customer states that they have selected the wrong product or size and the product has not yet been handed over to the courier, the following rules apply:

• The incorrect order concerns standard products: it is possible to request cancellation or modification of the order; only refund handling costs will be retained (3%).
• The incorrect order concerns customized products or products made to order (see the definition indicated in the “exclusions” paragraph on the following page), it is possible to request cancellation or modification; the costs incurred for preparation (e.g. cover) and the refund handling costs will be retained (3%).

Standard products are only those with a size indicated as standard and in any case not customized with accessories or modifications. Customized products are all goods purchased to order, with sizes different from standard or that include accessories that modify the structure of the product (e.g. joining zippers, additional bands, frame reinforcements, coverings different from those provided, etc.).Products and/or spare parts not present in the catalog and expressly requested to order are considered customized items and therefore not subject to return. Any discount or promotional codes must be entered by the customer at the time of order confirmation. It is not possible to apply discount codes, promotions or concessions retroactively to orders already completed.

If the product has already been shipped, the ordinary rules on the right of withdrawal indicated in the dedicated section apply, without the possibility of modifications or cancellations beyond what is provided by law.

For further information you can contact us via: Request information.

Right of Withdrawal

The consumer has the right to withdraw from the contract, without giving any reason, within 14 days.
Return shipping costs are the responsibility of the consumer, including any customs clearance fees.

To comply with the withdrawal deadline, it is sufficient to send the withdrawal notice via:
- letter sent by post to Nardello Nardello & Figli Srl, Via Montello n. 7, Venegazzù di Volpago del Montello, 31040 Volpago del Montello, Treviso (IT);
- email to info@marcapiumamaterassi.it.

The consumer may use the withdrawal form provided below, but this is not mandatory.
The return must be shipped to:
Natale Nardello & Figli Srl
Via Montello, n. 7
31040 – Venegazzù di Volpago del Montello (TV), Italy.

The goods must be returned without undue delay and in any case within 14 days from the date on which the withdrawal was communicated. The deadline is met if the goods are shipped before the expiry of this period.
Original packaging or equivalent packaging must be used, complete in all its parts, in order to preserve the integrity of the product during transport. The use of an insured shipping service is recommended.
Product replacement is not available.

Responsibility for the product during return shipment
Any damage detected during the return shipment will be promptly communicated by the seller, allowing the consumer to manage any claims with the courier.
The right of withdrawal remains guaranteed in all cases, and any deduction from the refund will be proportionate to the actual loss in value assessed.

Effects of withdrawal
In the event of withdrawal, the consumer will be refunded all payments made, including standard delivery costs (destination Italy). Any additional costs arising from the consumer’s choice of a more expensive delivery method will not be refunded.
For shipments abroad or to areas that involve additional charges, the Seller applies only extra costs compared to the standard shipping, which is free (destination Italy). These costs represent surcharges related to the destination, weight, volume, or particular logistical conditions. In case of withdrawal, such surcharges will not be refunded.
The refund will be made within 14 days from the date on which the seller is informed of the consumer’s decision to withdraw from the contract, using the same payment method used for the purchase, unless otherwise agreed with the consumer.
The refund may be withheld until the goods have been received, in order to verify their integrity and conformity.
The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Accordingly, the refund may be reduced in the event of improper use or incomplete return of the product, in proportion to the loss of value ascertained.

Exclusions
The right of withdrawal does not apply to purchases made at physical retail stores.
Customized (non-standard) products include all goods purchased to order, with dimensions different from standard sizes, or including accessories that modify the structure of the product (e.g. joining zippers, additional  bands, alternative covers, etc.). Products and/or spare parts not listed in the catalogue and expressly requested on order are considered customized items and are therefore not eligible for return.

For customized mattresses, the right of withdrawal applies only to the internal core (foam layer); the customized cover remains the property of the consumer. In this case, the company will refund the purchase price minus the cost of the customized cover, which shall remain the property of the consumer. The cost of customized covers corresponds to the prices published in the dedicated section.

📄 WITHDRAWAL REQUEST FORM

(exercise of the right of withdrawal – to be completed and/or copied and sent via email)

Send the completed form to: info@marcapiumamaterassi.it

Subject: Exercise of the right of withdrawal – order no. _______

Consumer details:

• Full Name: ___________________________________________

• Address: ___________________________________________

• Email: ___________________________________________

• Order number: ___________________________________________

I hereby inform you of my decision to withdraw from the contract for the following goods:

• Product(s): ___________________________________________

• Quantity: ___________________________________________

• Date of receipt: ___________________________________________

Reason for withdrawal:

☐ Changed my mind after purchase
☐ Wrong product size selected
☐ Wrong model selected
☐ Product characteristics different from expectations, please specify: _______________________________________________
☐ Other: _______________________________________________

Place and date: ____________________

Consumer signature: ________________________

For the exercise of the right of withdrawal, it is necessary to follow the indicated procedures.

Download the return request.

For further information, please contact us by clicking here: Request information